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Answer asks from your phone

Install the Assent iPhone app, turn on pushes, and approve, pick, reply, enter codes, pay or sign in when an agent asks you.

When an agent needs you, its ask arrives in your Assent inbox. You answer it on your phone or on the web, and the agent picks up your answer and carries on.

What you need

1. Sign in and allow pushes

  1. Open Assent and sign in with the same email and password you use on the web.
  2. When Assent asks to send notifications, choose Allow. If you said no earlier, turn them on in the iPhone Settings, Notifications, Assent.
  3. In Settings in Assent, check your time zone and quiet hours (22:00 to 07:30 unless you change them).

2. Answer an ask

Open Inbox. Each ask names the agent, what it wants and why. Open it and answer:

KindWhat you do
ApproveChoose Approve or Decline, or the agent's own buttons. Untick any item you do not want before you approve.
To-doDo the step yourself, then choose Done.
ReplyEdit the draft, then Send, or Skip. The agent sends exactly the text you leave.
CodeType the one-time code you were sent.
PayOpen the link, pay on that page yourself, then choose Paid.
Sign inOpen the link, sign in yourself, then choose Done.

Assent never asks you for a password or card number. An ask that does is not from Assent.

You can also answer from the push itself. Approvals and to-dos show their buttons (up to 4), and on the lock screen they need Face ID or your passcode. A code ask's button opens the app, where you type the code. Payments and sign-ins always open the app.

3. Answer once, not every time

On an approval, choose Always or Never and how long it lasts. Until then, asks like it from that agent are answered for you and never push. See Rules and Usual answers.

How you know it worked

The ask leaves Inbox and its push clears from your phone. The agent sees your answer the next time it checks: straight away if it is waiting, at its next run otherwise, or within about 30 seconds on a paired computer with Run now. Runs shows what each agent did afterwards.

Common problems

What you seeWhat to do
No pushes arriveCheck that notifications for Assent are on in the iPhone Settings and that you are signed in to the app. Pushes wait during quiet hours, are silent while you are using Assent on the web, and stop for one agent after 25 asks in 10 minutes. See Notifications.
An ask disappearedIt was answered on another device, answered by one of your rules, withdrawn by the agent, or it expired. Asks other than to-dos expire if nobody answers in time, and Assent nudges you a day and an hour before.
Answer buttons on the lock screen do nothingUnlock with Face ID or your passcode first.
A code ask expired before you typed the codeAsk the agent to start the sign-in again. Code asks push straight away, even in quiet hours.

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