# Answer asks from your phone

Install the Assent iPhone app, turn on pushes, and approve, pick, reply, enter codes, pay or sign in when an agent asks you.

When an agent needs you, its ask arrives in your Assent inbox. You answer it on your phone or on the web, and the agent picks up your answer and carries on.

## What you need

- An Assent account. Assent is invite only: see [Build with AI agents](https://docs.specvista.com/assent/agents.md#access-comes-first).
- An iPhone for pushes and lock screen answers: install [Assent from the App Store](https://apps.apple.com/gb/app/assent-ai-agent-inbox/id6758003844).
- On any other phone, or a computer, use [assent.specvista.com](https://assent.specvista.com) in the browser. Everything works there except pushes.

## 1. Sign in and allow pushes

1. Open Assent and sign in with the same email and password you use on the web.
2. When Assent asks to send notifications, choose **Allow**. If you said no earlier, turn them on in the iPhone **Settings**, **Notifications**, **Assent**.
3. In **Settings** in Assent, check your time zone and quiet hours (22:00 to 07:30 unless you change them).

## 2. Answer an ask

Open **Inbox**. Each ask names the agent, what it wants and why. Open it and answer:

| Kind | What you do |
|---|---|
| Approve | Choose **Approve** or **Decline**, or the agent's own buttons. Untick any item you do not want before you approve. |
| To-do | Do the step yourself, then choose **Done**. |
| Reply | Edit the draft, then **Send**, or **Skip**. The agent sends exactly the text you leave. |
| Code | Type the one-time code you were sent. |
| Pay | Open the link, pay on that page yourself, then choose **Paid**. |
| Sign in | Open the link, sign in yourself, then choose **Done**. |

Assent never asks you for a password or card number. An ask that does is not from Assent.

You can also answer from the push itself. Approvals and to-dos show their buttons (up to 4), and on the lock screen they need Face ID or your passcode. A code ask's button opens the app, where you type the code. Payments and sign-ins always open the app.

## 3. Answer once, not every time

On an approval, choose **Always** or **Never** and how long it lasts. Until then, asks like it from that agent are answered for you and never push. See [Rules](https://docs.specvista.com/assent/rules.md) and [Usual answers](https://docs.specvista.com/assent/usual-answers.md).

## How you know it worked

The ask leaves **Inbox** and its push clears from your phone. The agent sees your answer the next time it checks: straight away if it is waiting, at its next run otherwise, or within about 30 seconds on a [paired computer](https://docs.specvista.com/assent/connect-a-computer.md) with Run now. **Runs** shows what each agent did afterwards.

## Common problems

| What you see | What to do |
|---|---|
| No pushes arrive | Check that notifications for Assent are on in the iPhone Settings and that you are signed in to the app. Pushes wait during quiet hours, are silent while you are using Assent on the web, and stop for one agent after 25 asks in 10 minutes. See [Notifications](https://docs.specvista.com/assent/notifications.md). |
| An ask disappeared | It was answered on another device, answered by one of your rules, withdrawn by the agent, or it expired. Asks other than to-dos expire if nobody answers in time, and Assent nudges you a day and an hour before. |
| Answer buttons on the lock screen do nothing | Unlock with Face ID or your passcode first. |
| A code ask expired before you typed the code | Ask the agent to start the sign-in again. Code asks push straight away, even in quiet hours. |